Review request email
You will learn:
Learn how to build a customized review request flow. You can schedule these emails to be sent to your customers automatically after purchase.
Step1: Customizing your review request
- From the dashboard go to Email > Email Setup > Review request email.
- On the left, you can customize and auto-trigger your review request email.
- Adjust the no. of days and order status settings to schedule when your review request email needs to be delivered.
Note:
Purchase: Purchase: An email will be sent after a chosen number of days from product purchase.
Fulfillment: An email will be sent after the chosen number of days from dispatch of the order.
Delivery: An email will be sent after the chosen number of days from the product delivery.
4.Include the subject line in the “Subject” field and insert your brand logo along with the content you wish to send in the email body.
5.Customize your template by using tags such as user name, product name, and company name automatically sourced from your order list.
6.Select the “Review button type” where you can collect reviews as a “Star” or a “Button”.
Star: Provide an option for customers to leave a star rating and submit their review directly from their email.
Button: Include a button that redirects customers to a landing page where they can leave their reviews.
7.Customize your footer text according to your preference in the footer section.
Step 2: Compatibility check
At the top of the email template, verify desktop and device compatibility. Before activating the review request email, send a test email for preview.
Step 3: Activate or Deactivate email template
On the top right, you can activate or deactivate your template. When activated, the review request email will be sent to your customers. If deactivated, it will pause the sending of emails.
Click on “Save changes” to save the review request email.
- How to Import reviews using Kasplo Reviews?
- How to collect product reviews using Kasplo Reviews?
- How to change the look and feel of your review widget?
- How to collect picture reviews using Kasplo Reviews?