Moderating Kasplo product Q&A
- a detailed rundown
You will learn:
Learn how to collect product questions, answer them, and showcase the responses to your audience.
Step 1: Accessing the questions option for the products
After connecting your eCommerce site with Kasplo reviews, customers can see the questions option in the product review widget for each product.
Step 2: Collecting questions of customers
By clicking “Ask A Question”, customers can write and submit their questions about the product.
Step 3: Publish or reject questions
Submitted questions will appear in moderation. Legitimate questions can be published with your answers, while others can be rejected.
Step 4: Addressing the questions
As the business owner, you can respond to the question by clicking “Answer” and choose to publish the response either publicly or privately.
Note:
Publicly: Publish the question on the website along with your answer.
Privately: Send your answer to customers individually via email.
The published question and answer will be displayed on the product review widget on the product pages.
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