How to collect product reviews
using Kasplo reviews?
You will learn:
Learn how you can collect customer feedback on products and showcase positive reviews with your audience.
Step 1: Accessing the review option for product
After connecting your eCommerce site with Kasplo reviews, customers can see the product reviews widget under each product.
Step 2: Writing and submitting reviews
By clicking “Write A Review” customers can rate the site, share their thoughts, and submit their feedback.
Step 3: Review moderation
You’ll receive the submitted feedback on the Kasplo reviews dashboard. Legitimate reviews can be published, while others can be rejected.
Step 4: Commenting on reviews
As the owner, you can reply back to the customer review by leaving comments and addressing feedback publicly or privately.
Note:
Publicly: Publish the review on the website along with your comments.
Privately: Sends your comments to customers individually via email.
Publicly: Publish the review on the website along with your comments.
Privately: Sends your comments to customers individually via email.
Step 5: Managing reviews
Regularly monitor and manage reviews to maintain quality and address customer concerns effectively.
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