Moderate reviews and Q/A
You will learn:
How to filter and moderate your reviews and Q&A including publishing, unpublishing, and archiving.
Step 1: Search and filter your customer feedback
From the dashboard, head to “Moderation”. There you will be able to search and filter your customer feedback including Site reviews, product reviews and Q&A.
Search: Find reviews by customer name, product name, or email ID.
Advanced Filter: Choose a date range to narrow down your search.
Content Type: Filter by the type of customer feedback you are looking for.
Status: Identify reviews that are pending, published, or rejected.
Star Rating: Filter reviews based on their star rating.
Media: Select reviews that include photos.
“With Response” filters reviews that you have added a comment or replied to.
“Without Response” shows those that haven’t been commented on or replied to.
Step 2: Publish and comment the reviews
After filtering the customer feedback, the results will appear below. Legitimate reviews can be published, while others can be rejected.
Step 3: Respond to the feedback
Respond to feedback by clicking on the “Comments”, allowing you to share your response either publicly or privately.
Note:
Publicly: Send an email to your customer and publish the review on the website along with your comments.
Privately: Send your comments to customers individually via email.
- How to Import reviews using Kasplo Reviews?
- How to collect product reviews using Kasplo Reviews?
- How to change the look and feel of your review widget?
- How to collect picture reviews using Kasplo Reviews?
